1. Return Eligibility

You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be:

• Unused and in the same condition you received it
• In its original packaging, with all accessories, manuals, and tags included
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

Some items cannot be returned for hygiene, safety, or customization reasons, including:

• Earbuds, headphones, and other items that come into contact with skin, once opened
• Items marked as "Final Sale" or purchased with a clearance discount
• Gift cards
• Products that have been used, damaged by the customer, or are missing original parts

3. How to Start a Return

1. Email us at support@gadnixshop.com with your order number and the reason for the return.
2. Our team will review your request and send you a return authorization along with shipping instructions.
3. Pack the item securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the item, we'll notify you of the approval status of your refund.

4. Refunds

Once your return is received and inspected, we'll send you an email to confirm we've received your item and let you know whether your refund was approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

5. Exchanges

If you'd like to exchange an item for a different size, color, or model, the fastest way is to request a return for the original item and place a new order separately once your refund is approved.

6. Damaged, Defective, or Incorrect Items

If your item arrived damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund at no extra charge.

7. Return Shipping Costs

Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping fees (if any were charged) are non-refundable.

8. Late or Missing Refunds

If it's been longer than 10 business days since your refund was approved and you still haven't received it, please first check with your bank or card provider, as processing times can vary. If you've done this and still have concerns, contact us and we'll look into it.

9. Contact Us

Questions about a return or refund? We're here to help: