1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed. Orders placed after 3:00 PM will be processed the following business day. During sales or holiday periods, processing may take slightly longer — we'll always try to keep you updated.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout, based on your location and the shipping method you select.

Delivery times are estimates provided by our shipping carriers and start counting from the date your order ships, not the order date. Delivery delays can occasionally occur due to weather, customs, or carrier disruptions beyond our control.

3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive this email.

4. International Shipping

We currently ship to a number of countries outside the United States. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

5. Incorrect Shipping Addresses

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we'll do our best to update it before the order ships.

6. Lost, Stolen, or Damaged Packages

If your order arrives damaged, or tracking shows it as delivered but you haven't received it, please contact our support team within 7 days of the delivery date so we can investigate with the carrier and find the best resolution for you.

7. Contact Us

If you have any questions about your shipment or this policy, our team is happy to help: